SHIPPING & RETURN POLICY
You can shop at www.imoimokids.kr for Korean customers and we ship express to anywhere in South Korea.
Shipping is by the express parcel service only.
Rest of the World
We ship worldwide by air freight for a flat fee of $25-$30 per total order, and free international shipping over $150. Estimated delivery time is 5-10 business days to most parts of the world. It could take more times due to COVID-19 and might be different depending on location, shipment method and other factors.
If any customs and/or duty charges apply in your country, you will be responsible for paying these.
RETURN & EXCHANGE POLICY
We accept refunds and exchanges on all full-priced purchases when a Return Authorisation(RA) number is granted and the product is returned within 14 days of receiving your order.
* Returns or Exchanges is not acceptable on sale items including use of a discount code.
Product must be returned in a salable condition i.e. clean, tags attached, in original packaging. Any products that have been worn, damaged, altered or washed will not be accepted.
Please follow the below steps to return a purchase:
1. Read the 'imoimo kids' Return Policy below to ensure your return is eligible.
2. Contact our Customer Care team (via firstname.lastname@example.org) to request a Returns Authorization number
and our return address.
3. Write your Return Authorization number on your invoice (received with your order) and return the itme to us.
We kindly recommend using a registered and trackable method of return shipment and we do not accept liability for lost returns. Your return will be assessed and, if passed, will be reversed onto your original form of payment.
Please note that customers are responsible for all shipping costs.
Refunds are reversed onto the original form of payment i,e. Paypal account or credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges.
Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may not be accepted.
'imoimo kids' will not accept exchanges or refunds on any sale items and purchases using a discount code. We kindly ask you to consider this before committing to a purchase.
If you have changed your mind and would like to cancel an order, please contact our Customer Care team
(via email@example.com) as soon as possible. Please note that orders which have already been shipped cannot be cancelled.
We sincerely apologize for any inconvenience caused by receiving a faulty product. Please contact our Customer Care team at firstname.lastname@example.org to notify us of any issue and we will work with you to resolve it
as soon as possible.
'imoimo kids' has made every effort to correctly display the colors of our products on our website. However,
due to the fact that we use flash photography, as well as the inevitable variances between computer and
mobile screens, we cannot guarantee that your device will display a color which is completely accurate.
From our outlet sale category, products marked as 'Final Sale' cannot be returned or exchanged.